Tonker Customer Service

• Email:  info@Tonker.com 
• Phone:  954-428-2825 (Customer Information), M-F, 9am-5pm Eastern Time
• Order Toll Free:  1-800-953-0538

Shipping and Handling

• Shipping Charges:   Shipping charges are based on order value unless oversized.
• Shipment by UPS:  Shipping requires a street address (no PO Box’s). Shipping available in USA.
• Delivery time:  Allow 2-7 working days for delivery of non-backordered items in the USA.
• Shipping Origin:  Deerfield Beach, FL; USA
• Consolidated Shipments: Entire order will be shipped together, if possible.
• Tracking Number:  The day your order ships, you will receive e-mail notification of the shipment along with UPS tracking information.

Sales Taxes

• No sales tax is charged on orders from Tonker, except in the state of Florida..

Returns and Exchanges

• Find complete return and exchange policies and procedures here.

Payment Methods

• Orders accepted via secure online order form, or by calling 1-800-953-0538.
• Visa, MasterCard, Discover, American Express, and Pay Pal accepted online.
• Credit card purchases are verified for your protection.
• Prices shown in US dollars.

Security Information

• Secure Server Software:   Tonker secure server software (SSL) is the cutting edge software available for secure commerce transactions.
• Encryption:  Tonker SSL encrypts all confidential ordering information, including credit card number, name, and address. All ordering information remains private on the Internet using SSL.
• Security Certificate Information:   Click on your browser’s "Security" button for security certificate information.

Privacy

• Find complete privacy & security policies here.

Backordered Items

• Backorders:  If an item is backordered, Tonker will notify you via e-mail or Phone.
• Shipments scheduled more than 30 days after the order date:  Tonker will notify you via e-mail and give you a cancellation option.
• Filling Backorders:   Backorders will be filled before new orders when the backordered items become available.

Order Status

• Questions?  E-mail to info@Tonker.com

Additional Policies

• Individual product descriptions are claims of the manufacturer and/or distributor and in no way reflect the opinions of Tonker.
• Product fit charts are for general reference only.
• Prices subject to change without notice.
• Mistakenly posted prices on the Tonker do not obligate us to those incorrect prices.
• Tonker reserves the right to refuse service to anyone.